Shipping Policy
Range of delivery
EU countries (individual islands may not be able to be delivered, please enquire before placing an order).
UK region
Orders Processing Time
We take 1~2 business days for processing orders and upload tracking numbers within 48 Hours.
The shipping time usually takes 5-7 days business days, depending on local delivery speed and weather, which we cannot fully control.
When your order is shipped out, a notification will be sent to the e-mail box you registered on our website.
You can find a tracking number in the Email and you can track the state by entering your tracking number through 17track: www.17track.net/en
Cancellation
Once your order has been paid, you need to cancel your order within 8 hours before our warehouse handles your order. We do not offer cancellation once the parcel has been sent out. If you are canceling before work has begun, then we will refund your payment in full via whichever payment method you used.
There are 6-8 hours of time equations between EU countries and China. Please contact us to cancel the order during your working hours in the morning (when we are in the afternoon working time).
Signature required
Express shipments containing electric bicycles require a signature due to the high value of the item and the restrictions on shipping high-capacity lithium-ion batteries. Although beginning with the COVID-19 pandemic, freight carriers may obtain a visual acknowledgement from the recipient confirming receipt of the package as an alternative to obtaining an actual signature, freight carriers are still required to obtain a signature prior to delivery and may not leave the package unattended.
Refused Shipments - Flat Fee
If you refuse to deliver an order that you have asked us to ship to you, we have the right to charge a flat fee of €160 per item to cover part of our shipping costs. We cannot change, block or cancel orders that have already been shipped. If you refuse to ship your order, we will treat the delivered order as a return and refund the purchase price via your original payment method, minus the €160/piece charge.
